Cancellation & Refund Policy

Effective Date: September 10, 2025 · Last Updated: March 27, 2026

Policy Summary: Disciplefy operates on a token-based system where purchased tokens are generally non-refundable once successfully delivered. However, we provide full refunds for technical failures, payment errors, and other exceptional circumstances. All refund requests must be made within 7 days of purchase.

1. Overview

This policy covers two types of purchases:

Token purchases — processed via Razorpay, governed fully by this policy
Subscriptions via Razorpay (web) — Standard, Plus, and Premium plans purchased on the web, governed by this policy
Subscriptions via IAP (mobile) — Standard, Plus, and Premium plans purchased through Google Play Store or Apple App Store are governed by those platforms' refund policies; Disciplefy cannot process refunds for IAP purchases

2. Token Purchase Model

Digital Delivery: Tokens are delivered instantly upon successful payment
Non-Physical Goods: Tokens are digital credits, not physical products
Immediate Availability: Purchased tokens are immediately available for use
No Expiry: Tokens never expire and are permanently added to your account

Token Consumption

| Action | Token Cost | Refund Eligibility | |---|---|---| | English Study Guide | 10 tokens | Refundable if generation fails | | Hindi Study Guide | 20 tokens | Refundable if generation fails | | Malayalam Study Guide | 20 tokens | Refundable if generation fails | | Failed Generation | 0 tokens | N/A — no token consumption |

3. Refund Eligibility

✅ Eligible for Full Refund

Payment Processed, Tokens Not Delivered: Payment successful but tokens not added to account
Duplicate Charges: Multiple charges for a single purchase due to technical error
Unauthorized Transactions: Fraudulent purchases made without user consent
Technical Service Failure: Inability to use tokens due to widespread system issues
Payment Gateway Errors: Incorrect charging amounts or currency conversion errors

⚠️ Eligible for Partial Refund

Service Degradation: Significant reduction in service quality affecting token usage
Feature Unavailability: Key features unavailable for extended periods
Account Termination by Disciplefy: Account terminated due to policy violations (unused tokens only)

❌ NOT Eligible for Refund

Successfully delivered tokens (available for use)
Tokens already consumed for study guide generation
Change of mind or dissatisfaction with AI content quality
Account deletion by the user with remaining tokens
Account suspended due to Terms of Service violations
Accidental purchases (unless within 1 hour of purchase)

4. Refund Scenarios

Payment Success, No Token Delivery Payment processed but tokens not added within 30 minutes → automatic system retry within 1 hour → manual investigation if retry fails → full refund if tokens cannot be delivered within 24 hours.

Duplicate Charges Immediate investigation → full refund of duplicate charges within 3–5 business days → tokens from legitimate purchase retained.

Service Outage Service credits for affected users → partial refund for extended outages (>24 hours).

Fraudulent Transaction Immediate account security review → full refund upon verification → cooperation with law enforcement if required.

5. How to Request a Refund

Contact Support — Email support@disciplefy.in within 7 days of purchase
Provide Information — Include transaction ID, email address, purchase date, and reason for refund
Verification — Our team verifies your purchase and eligibility (24–48 hours)
Decision — Email confirmation of approval or denial with explanation
Processing — Approved refunds processed within 5–7 business days

Required information: Transaction ID · Account email · Payment method (last 4 digits) · Detailed reason · Supporting screenshots or error messages

6. Refund Processing Timeline

| Refund Type | Investigation | Processing | Total | |---|---|---|---| | Technical Failure | 24 hours | 3–5 business days | 4–6 business days | | Duplicate Charge | 48 hours | 5–7 business days | 6–8 business days | | Fraud/Unauthorized | 2–5 business days | 7–14 business days | 9–19 business days | | Service Issues | 3–7 business days | 5–10 business days | 8–17 business days |

7. Refund Methods

Refunds are processed to the original payment method:

Credit/Debit Cards: Statement credits
UPI/Net Banking: Credited to original account
Wallets: Refunded to original wallet balance

If the original payment method is unavailable, we may offer bank transfer, account credit (tokens), or service extension.

8. Token Pricing Reference

Exchange Rate: 10 tokens = ₹1 (Indian Rupees)
Minimum Purchase: 50 tokens (₹5)
Maximum Purchase: 10,000 tokens (₹1,000) per transaction

9. Subscription Refunds

Razorpay Subscriptions (Web)

Standard, Plus, and Premium subscriptions purchased via the web through Razorpay are eligible for refund in the following cases:

Payment charged but subscription not activated within 24 hours
Duplicate charge for the same billing period
Technical failure preventing access to subscribed features

Refund requests must be submitted within 7 days to support@disciplefy.in with your transaction ID.

IAP Subscriptions (Google Play / App Store)

Standard, Plus, and Premium subscriptions purchased through Google Play Store or Apple App Store are billed by those platforms. Disciplefy does not have access to IAP payment details and cannot issue refunds for these purchases.

To request a refund:

Google Play: Visit play.google.com/store/account/subscriptions or contact Google Play support
Apple App Store: Visit reportaproblem.apple.com or go to Settings → Apple ID → Subscriptions

Cancelling a subscription stops future billing but does not refund the current billing period.

10. Governing Law

This policy is governed by the laws of India. Disputes will be resolved in courts of competent jurisdiction in India.

11. Contact

Disciplefy Refund Support

General Support: support@disciplefy.in
Refund Requests: refunds@disciplefy.in

Business Hours: Monday–Friday, 9:00 AM–6:00 PM IST (Emergency support available weekends)

Response Times: Refund requests — 24–48 hours · Technical issues — same business day · Fraud reports — immediate acknowledgment